F.A.Q

Payment

All orders require payment in full prior to pick up or shipping. ALL SALES ARE FINAL. No Exceptions. Packing, Shipping and Installation are not included unless stated otherwise by Authentic Provence®. Unauthorized storage of your items in Authentic Provence will result in a storage fee of up to $ 250.00 per month. This applies to large items, fountains, garden ornament, furniture, planters, statues, etc.

Accepted Forms of Payment

Authentic Provence accepts all major credit cards, checks and wire transfers. Please contact us for further information at 561.805.9995.

We use RightSignature, an encrypted credit card authorization form, that will be sent to you after you have received an invoice. Check and wire transfer are accepted as well. Please contact us for further information at 1 561.805.9995

Sales Tax

Authentic Provence® is obligated to collect state sales tax on property which is collected at or delivered within the state of Florida. If shipment are sent outside of Florida Sales tax will not be charged.

Custom Orders

Custom Orders are non-cancellable, non-returnable and non-refundable. All custom orders require a 100% non-refundable deposit, at the time of order being placed.

Availability

At authenticprovence.com, we go out of our way to select the unique and distinctive merchandise for which the Authentic Provence® brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on authenticprovence.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 561.805.9995, Monday-Friday, 9:00 am – 5:00 pm EST.

Privacy & Security

Thank you for shopping at authenticprovence.com. This privacy and security policy outlines the information that we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.

Collected Information

Authenticprovence.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve of customer’s shopping experience and to communicate with our customers about our products, services, and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this website and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. Authenticprovence.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the Authentic Provence® corporate family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards. *You can easily update your account information by logging on to authenticprovence.com or by clicking Your Account.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other Authentic Provence® news. Email addresses collected at authenticprovence.com are used internally and by our business partners.

Our Catalog Mailing List

If you no longer wish to receive Authentic Provence® catalogs, please contact us or call us 561.805.9995. Please include your name and mailing address as shown on your catalog. We will remove your name from our mailing list as soon as possible.

Business Partners

Authentic Provence® contracts with outside service providers to help us to better understand your use of authenticprovence.com. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of authenticprovence.com, so that we and our business partners may continue to refine and improve the site and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, user name or password information, and any Personal Information shared with our service providers is made anonymous. As a visitor to authenticprovence.com, you may opt out of being included in this collection of data by clicking here or by calling 561.805.9995. “Cookies” are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Abode Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience or perform surveys. They help us to improve our sites by measuring which areas are of greatest interest to customers. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use this information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us or call 561.805.9995.

Secure Shopping

Sensitive personal information contained in orders placed on our Website is encrypted using 128-bit secure socket layer (SSL) technology. * In order for SSL security to work, you must use an SSL enabled browser. * Secure Socket Layer (SSL) is technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to use, you do so at your own risk. If you still have concerns about ordering electronically, feel free to call 561.805.9995 and place your order over the phone. Please have the product number, size, and color ready for each item you wish to order. You can also print your shopping basket page and mail it to: Authentic Provence®, 3735 South Dixie Highway, West Palm Beach, Florida 33405. Attn: Order Processing. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Policy Changes

Authenticprovence.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The authenticprovence.com Privacy & Security Policy only addresses the use and disclosure of information that we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy. Email: service@authenticprovence.com, Phone: 561.805.9995, Fax: 561.805.5730, Mail: Authentic Provence®, 3735 South Dixie Highway, West Palm Beach, Florida 33405.

Returns

All sales are final.

Delivery Options

Once you have approved our quote regarding your purchase and shipping quote you may select between one of the following options:

Curbside Delivery Service

Curbside Delivery hours are between 9 am and 5 pm, Monday through Friday, excluding holidays. You will be contacted directly by the shipping company regarding timelines and payment collection.

The delivery company will call to schedule your appointment. All delivery dates are approximate and depend on availability and transportation requirements. Rest assured all oversized items will be handled with care, as delivery fee includes packing, crating or blanket wrap service, insurance, and unloading of your freight to the curbside. This service does not include unpacking and placement of product.

Contact us at info@authenticprovence.com or at 1 561.805.9995 and a representative will be happy to answer any questions related to curbside items.

White Glove Delivery Service

White Glove Delivery Service hours are between 9 am and 5 pm, Monday through Friday, excluding holidays. You will be contacted directly by the shipping company regarding timelines and payment collection.

The delivery company will call to schedule your appointment. Rest assured all oversized items will be handled with care, as delivery fees include the following: packing or crating, insurance, door-to-door service, and indoor/upstairs placement (two-flight maximum). When appropriate this service will include unpacking, debris removal. White Glove Service will add significantly to the delivery cost. Kindly contact us directly at 1 561.805.9995 regarding international shipment.

Shipping

We can ship within the US and globally via a third party. Purchased items are expertly packed and insured. Since rates are based on weights, please call for a shipping quote and to discuss the best shipping option. All shipments are made via a common carrier of your choice. If you do not have a carrier of choice, Authentic Provence® will assist in a recommendation/quote request. Packing, crating, insurance, delivery method and installation will be an agreement between you and the carrier you select. Quotes may vary by choice of carrier, services requested and final destination address. All packing / insurance / delivery and installation charges are paid directly to the carrier.

Authentic Provence® takes pride in the incomparable quality of each item, and we carefully inspect each piece prior to shipment, we also require your inspection and signature upon delivery. In case of any damage, please note it on the bill of lading and kindly contact the shipping company directly.

The Boutique items, mostly in-stock products ship within 24 hours of ordering via FedEx Ground (2nd day and standard overnight options are available at an additional cost); however, some orders may take up to 48 hours to process. Please note that items ordered together may not be shipped out on the same day. You will be will be provided an approximate date of shipment. We are unable to ship to PO Boxes.